Online banking will be unavailable from Friday, June 19 at 1:00 pm PT until Monday, June 22 at 8:00 am PT. Access to the existing system after the cutoff time will not be possible.
Bill Pay will be unavailable from Friday, June 19 at 1:00 pm PT until Monday, June 22 at 8:00 am PT
Transfers will be disabled at 7:00 a.m. on Friday, June 19.
All your bill pay vendors and recurring transfers will be converted.
Electronic Statements will be available for the last 13 months and will continue to expand to 24 months of statements.
After conversion, there will be only one login icon for everyone to use instead of two.
Login information will be available on the login page on June 22. You will be keeping your current Username/User ID and will be assigned a temporary password. If your Username did not meet the new minimum requirements, we will reach out to you separately.
Please ensure your contact information is up to date! Our new system allows more options to communicate securely with you which requires that your contact information is accurate.
New passwords requirements will be a minimum of 15 characters, allowing us to reduce the frequency of forced password changes. Password requirements will be available on the login page.
The second time you login, you will be asked to authenticate your new connection by answering two security questions or entering a one-time pin.
If you need assistance, or have questions, please contact Customer Service at 360-779-4567.
Action Items BEFORE Conversion
If you use Quicken or QuickBooks, we encourage you to download from your Liberty Bank account before conversion in order to get the latest transactions. A history of 60 days will be converting from our existing system, but if you have not downloaded recently, you could miss transactions by not creating a download now. (Instructions below)
Please make sure you finish any Online Banking tasks (transfers, check your balance, Bill Pay etc.) before we turn off the system for our conversion on Friday, June 19th at 1:00pm. Pending scheduled transfers may not take place, make sure to confirm the setting in the new system.
If you are a consumer, when you login for the first time, your temporary passcode will include the last 4 digits of your social security number.
If you are a business, when you login for the first time, your temporary passcode will include the last 4 digits of your social security number, or, if you initially entered your business tax id, it will be the last 4 digits of that number. To find which tax id was used, go to My Settings at the top right of the screen.
Action Items AFTER Conversion
You will need to re-establish any Alerts you may have had and add new ones as well!
You will be asked to complete new Security Challenge Questions.
You will be prompted to enter your email address, so we have the most current information.
Disconnect from Quicken or QuickBooks and then re-establish the connection to the new Online Banking system on Monday, June 22.
We encourage you to re-connect to our new DIRECT CONNECT option. This option is real-time and allows you to connect directly FROM Quicken or QuickBooks, making your download a faster process. This option will also be available on June 22, where other connection options might take a week or so to become available.
If you have not already signed up for electronic statements, we encourage you to do so at this time and Go Green!
Ensure your phone number and email address are correct.
If you use Mobile Banking, you will need to download our new Consumer App, available on June 22, and delete the old one from your phone.
External Transfers (ability to transfer back and forth between other financial institutions)
Liberty EZ Pay – to Person Payments (pay anyone with just an email address or mobile phone number)
Account Aggregation – Want to see your account balances and transactions from other outside institutions without leaving Liberty Bank Online Banking? You can!
Use our new My Spending tool to create budgets and keep track of where your money is going.
Our new system will auto categorize transactions to help you understand what categories you spend the most on.
Direct Connect (Quicken/QuickBooks) will be a new available feature that many of you have been waiting for.
More statements will be available for you to view…up to 24 months!
Use our new i HELP icon in the upper right-hand corner of the screens to have each screen explained in detail.
You will now be able to see the check images in your Deposit!