Consumer Online Banking – What You Need To Know

Consumers and Businesses that use the Online Banking Icon

Important Information

  • Online banking will be unavailable from Friday, June 19 at 1:00 pm PT until Monday, June 22 at 8:00 am PT.  Access to the existing system after the cutoff time will not be possible.
  • Bill Pay will be unavailable from Friday, June 19 at 1:00 pm PT until Monday, June 22 at 8:00 am PT
  • Transfers will be disabled at 7:00 a.m. on Friday, June 19.
  • All your bill pay vendors and recurring transfers will be converted.
  • Electronic Statements will be available for the last 13 months and will continue to expand to 24 months of statements.
  • After conversion, there will be only one login icon for everyone to use instead of two.
  • Login information will be available on the login page on June 22.  You will be keeping your current Username/User ID and will be assigned a temporary password.  If your Username did not meet the new minimum requirements, we will reach out to you separately.
  • Please ensure your contact information is up to date!  Our new system allows more options to communicate securely with you which requires that your contact information is accurate.
  • New passwords requirements will be a minimum of 15 characters, allowing us to reduce the frequency of forced password changes.  Password requirements will be available on the login page.
  • Login through, please Do Not use saved “favorites” or “bookmarks”.
  • The second time you login, you will be asked to authenticate your new connection by answering two security questions or entering a one-time pin.
  • If you need assistance, or have questions, please contact Customer Service at 360-779-4567.

Action Items BEFORE Conversion

  • If you use Quicken or QuickBooks, we encourage you to download from your Liberty Bank account before conversion in order to get the latest transactions.  A history of 60 days will be converting from our existing system, but if you have not downloaded recently, you could miss transactions by not creating a download now. (Instructions below)
  • Please make sure you finish any Online Banking tasks (transfers, check your balance, Bill Pay etc.) before we turn off the system for our conversion on Friday, June 19th at 1:00pm.  Pending scheduled transfers may not take place, make sure to confirm the setting in the new system.
  • If you are a consumer, when you login for the first time, your temporary passcode will include the last 4 digits of your social security number.
  • If you are a business, when you login for the first time, your temporary passcode will include the last 4 digits of your social security number, or, if you initially entered your business tax id, it will be the last 4 digits of that number.  To find which tax id was used, go to My Settings at the top right of the screen.

Action Items AFTER Conversion

  • You will need to re-establish any Alerts you may have had and add new ones as well!
  • You will be asked to complete new Security Challenge Questions.
  • You will be prompted to enter your email address, so we have the most current information.
  • Disconnect from Quicken or QuickBooks and then re-establish the connection to the new Online Banking system on Monday, June 22.
    • We encourage you to re-connect to our new DIRECT CONNECT option.  This option is real-time and allows you to connect directly FROM Quicken or QuickBooks, making your download a faster process.  This option will  also be available on June 22, where other connection options might take a week or so to become available.
  • If you have not already signed up for electronic statements, we encourage you to do so at this time and Go Green!
  • Ensure your phone number and email address are correct.
  • If you use Mobile Banking, you will need to download our new Consumer App, available on June 22, and delete the old one from your phone.

What’s New?

  • External Transfers (ability to transfer back and forth between other financial institutions)
  • Liberty EZ Pay – to Person Payments (pay anyone with just an email address or mobile phone number)
  • Account Aggregation – Want to see your account balances and transactions from other outside institutions without leaving Liberty Bank Online Banking?  You can!
  • Use our new My Spending tool to create budgets and keep track of where your money is going.
  • Our new system will auto categorize transactions to help you understand what categories you spend the most on.
  • Direct Connect (Quicken/QuickBooks) will be a new available feature that many of you have been waiting for.
  • More statements will be available for you to view…up to 24 months!
  • Use our new i HELP icon in the upper right-hand corner of the screens to have each screen explained in detail.
  • You will now be able to see the check images in your Deposit!