Business Online Banking – What You Need To Know

Current Cash Management Users

Important Information

  • Online banking will be unavailable from Friday, June 19 at 1:00 pm PT until Monday, June 22 at 8:00 am PT.  Access to the existing system after the cutoff time will not be possible.
  • Bill Pay will be unavailable from Friday, June 19 at 1:00 pm PT until Monday, June 22 at 8:00 am PT
  • Transfers will be disabled at 7:00 a.m. on Friday, June 19.
  • Electronic Statements will be available for the last 13 months and will continue to expand to 24 months of statements.
  • After conversion, there will be only one login icon for everyone to use instead of two.
  • Please ensure your contact information is up to date!  Our new system allows more options to communicate securely with you which requires that your contact information is accurate.
  • New passwords are required to be a minimum of 15 characters, allowing us to reduce the frequency of forced password changes.  Password requirements will be available on the login page.
  • Login through, please Do Not use saved “favorites” or “bookmarks”.
  • Your basic online banking setup will be completed with your current services and at least one Administrator.
  • You will need to re-establish your users and their limits and account access, account alerts, wire and ACH templates, as well as Bill Pay vendors if you use that service. Unless you previously made arrangements with the Bank to assist with this data transfer.
  • The Company ID will no longer be required.
  • If you need assistance, or have questions, please contact Customer Service at 360-779-4567.

Action Items BEFORE Conversion

  • We will be contacting your Company Administrator beginning the week of June 15th to provide the login credentials for your users and discuss the next steps for access onto the new system.
  • Approve all ACH and Wire Transfers by NOON on Friday, June 19th.
  • Save your Bill Pay Vendor information from the existing system before Friday, June 19 at 1:00pm.
  • Plan ahead, if you are using Bill Pay, consider paying bills ahead of time to alleviate the challenge of getting payments out the first week of conversion.
  • If you are using QuickBooks, we encourage you to download from your Liberty Bank account before conversion in order to get the latest transactions.  A history of 60 days will be converting from our existing system, but if you have not downloaded recently, you could miss transactions by not creating a download now. (Instructions below)
  • Please SAVE your ACH Templates and Participant information electronically (or print) to validate and/or to enter them into the new system. The bank will not be able to retrieve this information after June 19th.
  • Please SAVE your Wire templates electronically (or print) to validate and/or to enter them into the new system.

Action Items AFTER Conversion

  • If you use our ACH or Wire services, you will need to download a token to your phone. Instructions will be sent via email along with some other information.
  • You will need to re-establish any Alerts you may have had and add new ones as well!
  • You will be asked to complete new Security Challenge Questions.
  • You will be prompted to enter your email address, so we have the most current information.
  • If you use Mobile Banking, you will need to download our new Business App, available on June 22, and delete the old one from your phone.
  • Disconnect from Quicken or QuickBooks and then re-establish the connection to the new Online Banking system on Monday, June 22. (Instructions Below)
    • We encourage you to re-connect to our new DIRECT CONNECT option.  This option is real-time and allows you to connect directly FROM Quicken or QuickBooks, making your download a faster process.  This option will be available on June 22, where other connection options might take a week or so after conversion to become available.
    • Instructions are available on our website.  Just click on the link at the bottom of the website page.
  • If you have not already signed up for electronic statements, we encourage you to do so at this time and Go Green!
  • Ensure your phone number and email address are correct.

What’s New!

  • External Transfers (ability to transfer back and forth between other financial institutions)
  • Text Approval Alerts – Get a text alert when your ACH file or Wire is ready for approval and text your approval from your phone!
  • Soft tokens that are downloaded to your phone will also be available for enhanced security.
  • Account Aggregation – Want to see your account balances and transactions from other outside institutions without leaving Liberty Bank Online Banking?  You can!
  • Direct Connect (Quicken/QuickBooks) will be a new available feature that many of you have been waiting for.  It allows a real time connection with quicker downloading capability.
  • Same Day ACH – We will now have Same Day ACH available!  Just ask your Account Manager to get signed up.  A quick and inexpensive way to move money!
  • Positive Pay – Sign up for our Positive Pay product to keep a closer eye on your account.
  • More statements will be available for you to view…up to 24 months.
  • Sign up to get your Account Analysis Electronic Statement online!  This will ensure faster delivery.
  • You will now be able to see the check images in your Deposit.
  • Online Help on every page – noted by the iHELP icon in the upper right-hand corner of the screen.